Terms & Conditions

Terms and Conditions

 

Cobra Pro UK is a trading name for K & C Fabrications LTD which is registered in England and Wales under Company number 08759087. Our correspondence address is Unit 5, Gateway Court, Parkgate, Rotherham S62 6LH.

 The following terms and conditions govern your dealings with Cobra Pro UK t/a K & C Fabrications LTD. Please read them carefully. They do not affect your statutory rights.

 

Definitions

 

Us/We: K & C Fabrications LTD t/a Cobra Pro UK

You: The customer ordering and purchasing goods

Terms: refer to these terms and conditions

 

Purchases online or over the phone

 

1.    A binding contract will be formed once payment has been taken.

 

2.    Unless otherwise stated all prices include taxes and charges.  If additionally charges apply we will notify you of this before we take payment from you.

 

3.    Once your order has been confirmed goods will be sent via your chosen delivery method (detailed below) within 48 hours.  If goods cannot be sent within this timescale we will notify you of this prior to taking payment from you.

 

4.    The delivery options are as follows:-

 

a.    First or Second Class post Royal Mail

b.    DHL

c.    Collection from our premises Unit 5 Gateway Court, Parkgate, Rotherham, S62 6LH.

 

5.    If you want to cancel your order this must be done in writing within 14 days of the receipt of goods.  Please email concerns@cobrapro.co.uk outlining your request to cancel and confirming the state of the goods (e.g. whether the packaging has been opened, whether the goods have been used). 

 

6.    Please note in the event you cancel the contract you will be responsible for the returning goods to our premises, Unit 5 Gateway Court, Parkgate, Rotherham, S62 6LH

 

 

7.    All refunds will be made within 14 days of the receipt of returned goods, via the method of payment used to make the purchase.

 

Purchases made on our Premises

 

8.    A binding contract will be formed once payment has been taken.

 

9.    Unless otherwise stated all prices include taxes and charges.  If additionally charges apply we will notify you of this before we take payment from you.

 

10. Unfortunately we cannot accept any returns for purchases made on our site unless it can be shown the goods are faulty.

 

Contracts for Fitting Services

 

11. A binding contract will be formed once payment has been taken. 

 

12. Unless otherwise stated all prices include taxes and charges.  If additionally charges apply we will notify you of this before we take payment from you.

 

13. If you want to cancel your contract this must be done in writing within 14 days.  Please email concerns@cobrapro.co.uk outlining your request to cancel. 

 

14. If you have agreed for work to commence immediately we will charge you a pro rata amount to reflect any work undertaken up to the date of cancellation.

 

15. All refunds will be made within 14 days, via the method of payment used to make the purchase.

 

General

 

16. Although we are not a member of any alternative dispute resolution scheme, if you are not happy with the way in which we deal with your complaint you can refer the complaint to the European Online Dispute Platform.