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Terms and
Conditions
Cobra Pro UK is a trading name for K & C Fabrications
LTD which is registered in England and Wales under Company number 08759087. Our
correspondence address is Unit 5, Gateway Court, Parkgate, Rotherham S62 6LH.
Definitions
Us/We: K & C Fabrications LTD t/a Cobra Pro UK
You: The customer ordering and purchasing goods
Terms: refer to these terms and conditions
Purchases online
or over the phone
1. A
binding contract will be formed once payment has been taken.
2. Unless
otherwise stated all prices include taxes and charges. If additionally charges apply we will notify
you of this before we take payment from you.
3. Once
your order has been confirmed goods will be sent via your chosen delivery
method (detailed below) within 48 hours.
If goods cannot be sent within this timescale we will notify you of this
prior to taking payment from you.
4. The
delivery options are as follows:-
a. First
or Second Class post Royal Mail
b. DPD
c. Collection
from our premises Unit 5 Gateway Court, Parkgate, Rotherham, S62 6LH.
5. If
you want to cancel your order this must be done in writing within 14 days of
the receipt of goods. Please email concerns@cobrapro.co.uk outlining
your request to cancel and confirming the state of the goods (e.g. whether the
packaging has been opened, whether the goods have been used).
6. Please
note in the event you cancel the contract you will be responsible for the returning
goods to our premises, Unit 5 Gateway Court, Parkgate, Rotherham, S62 6LH
7. All
refunds will be made within 14 days of the receipt of returned goods, via the
method of payment used to make the purchase.
Purchases made on
our Premises
8. A
binding contract will be formed once payment has been taken.
9. Unless
otherwise stated all prices include taxes and charges. If additionally charges apply we will notify
you of this before we take payment from you.
10. Unfortunately
we cannot accept any returns for purchases made on our site unless it can be
shown the goods are faulty.
Contracts for
Fitting Services
11. A binding
contract will be formed once payment has been taken.
12. Unless
otherwise stated all prices include taxes and charges. If additionally charges apply we will notify
you of this before we take payment from you.
13. If you
want to cancel your contract this must be done in writing within 14 days. Please email concerns@cobrapro.co.uk outlining
your request to cancel.
14. If you
have agreed for work to commence immediately we will charge you a pro rata
amount to reflect any work undertaken up to the date of cancellation.
15. All
refunds will be made within 14 days, via the method of payment used to make the
purchase.
General
16. Although
we are not a member of any alternative dispute resolution scheme, if you are
not happy with the way in which we deal with your complaint you can refer the complaint
to the European Online Dispute Platform.